We are a young brand, and we fully understand if you are concerned that we might not be around in a few years. Not to worry though – we have planned everything, and our partners are teaming with us to ensure perfect continuity of our watches and straps, whatever happens.
To produce our Fastback™ straps, we are collaborating with Manufacture Jean Rousseau, which has been crafting luxury straps for more than 65 years. Should anything happen to SYE, Manufacture Jean Rousseau has committed to producing and selling Fastback™ straps to our customers as an extension of our business. To get one, simply contact Jean Rousseau via their online form and indicate the reference of the SYE Fastback™ strap you want.
Our watches are assembled in France by a specialist in watch assembly and repair for four generations. SYE MOT1ON watches come with a two-year warranty. After this period, our partner has committed to handling any services or repairs even if SYE is no longer around. Furthermore, we made a conscious choice to use standard parts and movements to ensure our watches live as long as possible.
At each new step, we will tell you all about how the project is progressing through our roadbook. You can read all the details directly on our blog.
Not at all! The Fastback™ system has been designed around the case to ensure natural integration between the watch case and the strap. There is no need to open the case to use the Fastback™ system and therefore no impact on water resistance.
To enjoy your watch as long as possible, please follow our simple but effective tips on our related page. Some may seem obvious, but it's always useful to review the basics.
Our watches are assembled in France by our partner, which has been handling assembly and customer service for many French brandssince 1956/for over four generations. Each watch is meticulously inspected and the parts are assembled with the utmost precision. All watches are then individually tested, particularlyto ensure the movement works properly. Only after this are the watches set and the power reserve charged so they can be shipped to you, ready to be worn on your wrist for many years.
SYE watches come with a two-year warranty. If you spot any problems with your watch, tell us about them in detail through our online contact form – we'll help you solve the problem and get your watch in tip-top shape as soon as possible. You can read all the details about our warranty on the warranty page.
The user manual is still being finalized, but you will be able to read it very soon.
Fastback™ straps are designed to be worn on a wide range of wrist sizes. To be sure our strap will fit your wrist, measure your wrist size as shown in the animation below/above. If your wrist measures15-20 cm (6-8 inches), all good! You'll be able to wear a MOT1ON watch by adjusting the strap to one of the nine integrated positions.
We have taken every step to make sure your Fastback™ strap stays with you as long as possible. SYE selects natural leather for a unique and uncomparable soft touch. Like for all leather products, following some simple daily rules will let you enjoy your strap for as long as possible: - do not take baths, showers or go swimming with your Fastback™ strap - do not spray anything on the strap, particularly creams or perfumes - remove your strap before doing any kind of work... prevention is better than cure ;) As a reminder, leather is a living and unique material. Therefore, straps will naturally vary in appearance between each other and may also change appearance over time. This is part of their value – every strap will acquire its own patina over time, becoming uniquely yours.
To ensure as seamless an integration as possible between the MOT1ON case and the strap, the system we developed is unique. It is therefore not possible to use a standard watch strap (equipped with spring bars) with your MOT1ON watch.
Every payment is secured by PayPlug, a payment institution licensed by the French Prudential Supervision and Resolution Authority under the jurisdiction of the French Central Bank. As per French banking law, payments are sent to a temporary holding account before being transferred to SYE. This two-step money transfer allows PayPlug to oversee the pre-order status and watch deliveries, thereby improving security for all transactions. If SYE were unable to fulfil its commitments, customers would be automatically refunded.
It's very easy! At checkout, select the option "pay in three instalments". You'll then be directed to the platform of our partner, Alma, which will ask you a few questions to authorize the payement. The total amount and dates of the three instalments will then be confirmed. Every month, Alma will send you an e-mail to notify you of your upcoming payment.
A change of heart, or tired of waiting? The terms of our pre-orders mean you don't have to worry. All you need to do is contact us to cancel your order and you'll get your money back within a few days. See Article 7 of our terms and conditions of sale for more information.
Orders can be shipped to zones that are managed by our transport partner: France / Europe / North America / Asia (partly) The exact list of countries list is still being finalized, but the following countries are definitely included: Andorra, Austria, Belgium, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Isle of Man, Italy, Japan, Kuwait, Liechtenstein, Luxembourg, Malaysia, Monaco, Norway, Poland, Portugal, Qatar, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, the Netherlands, United Arab Emirates, United Kingdom, United States.
During the pre-order period, all shipping is free, even for international deliveries. After this period, the relevant shipping fees will be listed on the Shipping page.
SYE is happy to reward your enthusiasm for our brand and our products, so make sure to share your love. We've set up a referral program that is attractive for you and your friends. The idea is pretty simple: refer your friends by giving them a new customer discount of €50 on their first order, and you also get €50 back. The more friends you have, the more you get back!
Once you have created your account on our website, you'll get a unique referral link that looks like this: www.syewatches.com?_br=myname123. Share this link with your friends so they can use it for their first order, and you will both be rewarded.
The only condition for the person receiving the referral link is a minimum spend of €599. Your reward can be used by ordering on www.syewatches.com.
Have another question not included here? Send it to us via the contact form and we'll add it to the list.