Refund policy

RETURNS

You’re not totally happy with your SYE watch or with the color of your Fastback™ strap? Follow these simple steps to proceed to the return of your product.

1/ Contact SYE [Start Your Engine] by email at hello (at) syewatches (dot) com or by filing the Contact Us form and complete the form below:

For the attention of RED EARL SAS / SYE [Start Your Engine]:

Please accept this as notification of my withdrawal from the contract relating to the sale of the goods below:

Invoice number (#SYE-):

Product name:

Product reference:

Quantity:

Ordered on (*) / delivered on (*): (*) delete as applicable.

Reason for the return:

Desired replacement model (for exchange)

Customer Name: …………………………………………………………………………………………………………

Customer Address: ……………………………………………………………………………….………………………..

Customer’s email: ……………………………………………………………………………….………………………..

Customer’s telephone: ……………………………………………………………………………….………………………..

Date: ……………………………………………………………………………….………………………..

Signature:

2/ Once the return accepted by SYE, you have 14 days to send the product back (at your own costs) to the address that will be communicated to you. The returned products have to be unworn, in their genuine packaging. We advise you to organize the return through an appropriate delivery method.

3/ Once the returned products inspected, SYE will refund you or exchange the product (if applicable) under a delay of maximum 14 days.

PRECAUTIONS

The returned goods must be in genuine conditions and must have never been worn.

Return products that shows signs of wear, are damaged, incomplete or dirty will not be accepted. Hence, they will not be refund, nor exchanged and will be sent back to their owner.

To avoid any hassle, we strongly recommend sending the product back with insured delivery.